All parcels will be delivered to the provided address. It is recommended to provide a work address for delivery if no one is home during business hours. It may be necessary for some orders to be shipped in more than one box from different distribution centres and therefore you may obtain these parcels at different times. You will be notified via email if there are any delays in obtaining any items on your order.
We will dispatch most orders within 1 to 2 business days Monday to Friday, assuming all items are in stock. All other orders will be dispatched as quickly as possible thereafter.
Our shipping times are estimated based on your location and are subject to change. On average, you can expect delivery to most major cities within 3 to 7 business days. However, deliveries to remote areas and to the states of WA and NT may take longer due to their more remote locations. We will do our best to provide you with an accurate estimate of delivery time, but please note that delivery times may be affected by factors outside of our control, such as weather conditions, customs delays, and other unexpected circumstances
We do not ship internationally for now.
Please note that pickup is not available for our shipments. All orders will be shipped directly to the address provided at the time of checkout. If you have any questions or concerns regarding the shipping process, please don't hesitate to contact us.
A safe drop is when Australia Post leaves the parcel in a safe place. Unfortunately, "safe place" is pretty subjective and sometimes mail gets stolen (left on the doorstep) or has been left in the wheelie bin. That's a recipe for disaster and not really the experience we're about. As a result, we have disabled safe drops on our shipments.
We recommend shipping to an address you will be at during the day, your workplace, or a PO Box. You can also have your parcel delivered to your preferred Parcel locker. Just indicate the Parcel locker address upon checkout.
If you're not at home to receive delivery, Australia Post will take your parcel to the nearest post office.